Return & Refund Policy
We want you to love your purchase. If you’re not completely satisfied, we’re here to help.
🔁 Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In the original packaging
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Not listed as a final sale item
⚠️ Earrings and other intimate items are not returnable due to hygiene reasons.
To initiate a return, please contact us at support@divivanjewelry.com with your order number and reason for return.
Returns without prior approval will not be accepted.
💸 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–10 business days.
Please note that:
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Original shipping fees are non-refundable
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Refunds may take additional time to appear on your statement depending on your bank
🚚 Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable shipping service
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If the item arrives damaged or incorrect, we will cover the return shipping and arrange a replacement or full refund
🔁 Exchanges
We only replace items if they are defective, damaged, or sent incorrectly. If you need to exchange your item, contact us at support@divivanjewelry.com.
❌ Non-Returnable Items
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Final sale items
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Customized or personalized products
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Earrings and other intimate jewelry
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Gift cards
📬 Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check your bank account again
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Contact your credit card company or payment provider
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Still no refund? Contact us at support@divivanjewelry.com
📩 Contact Us
If you have any questions about returns or refunds, please email us at:
Email: support@divivanjewelry.com
Response Time: Within 24 hours on business days
