Shipping Policy

🛫 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

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🌍 Shipping Destinations

We currently ship to most countries worldwide. If your location is not available at checkout, please contact us and we’ll do our best to assist.

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🚚 Estimated Shipping Times

⚠️ Note: Shipping times are estimates and may vary due to customs clearance, local delays, or high demand.

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📦 Shipping Rates

Shipping costs are calculated at checkout based on your location and order weight.
We may offer free shipping promotions from time to time — look out for updates on our homepage or product pages.

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🚀 Express Shipping (if available)

If express delivery is offered in your region, you will see the option at checkout along with pricing and estimated delivery time.

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🛃 Customs, Duties & Taxes

Your order may be subject to import duties and taxes (including VAT) incurred once the shipment reaches your destination country.
We are not responsible for these charges if they are applied and are your responsibility as the customer.

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🔍 Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and link.
Please allow up to 48 hours for the tracking information to become active.

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❗ Delivery Delays or Issues

We are not liable for shipping delays due to weather, customs, or carrier issues.
If your package is significantly delayed or lost, please contact us at support@[yourdomain].com and we’ll help resolve the issue.

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📮 Wrong Address Disclaimer

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly submitted addresses.

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📬 Contact Us

If you have any questions about your shipment or need assistance, feel free to reach out:

Email: support@divivanjewelry.com
Business Hours: Monday to Friday, 9 AM – 6 PM (local time)